HUD, UB, and Preferred seating problems...

[GrayFOX22]

Ok, so I followed the preferred seating tutorial and got most of it to work. The problem is that changing the preferred seating in PT3 under the "Cereus Network Configuration" changes nothing. No matter what settings I change any of those to, the stats only pop up where my actual seat at the table is, not where my preferred seating is. The HUD displays correctly when I have no preferred seating selected and I just stay in my UB seat without changing it. Any way to get it to follow my seats preference correctly?

[GrayFOX22]

Btw, this is on a mac.

[tarix]

There was a bug with this feature in Beta 30.8. Have you upgraded to Beta 30.9 yet?

[GrayFOX22]

Yeah I read the update log and got the latest version, but it still hasn't been working. Like I said, it aligns fine when I have no preferred seating, but when I do, HUD displays from seat I should technically be in. Do I just need to send in a log?

[tarix]

Yes, please do. Also post the ticket here so I can respond to it quickly.

[WhiteRider]

Are you playing 10 seat tables or 6?
Have you read the 'Troubleshooting' section of the Tutorial: Preferred Seating - if you play 6-max tables this is important.

[GrayFOX22]

You'll have to excuse me for my lack of knowledge on this, but I have logging enabled. What file am i attaching to the ticket? I am also simply linking the support ticket here? Thanks for your help btw.

[GrayFOX22]

WR,

Yeah I am playing 6 right now. I have the Adjust Qualifying Tables Limits option checked. I followed the steps several times manually set the HUD with no preferred seating options and then to enable them. I also tried changing the seat number around to see if it affected where they displayed. After a while of toying around, I discovered that the HUD pops up as if I have set no preferred seating within the UB client. So whatever random seat was available, thats where the stats would be in relation to me. Enabling preferred seating on both PT3 and UB, while going to a new table and playing a couple of hands, did not resolve the issue.

[WhiteRider]

I'll test this out myself now, but with logging enabled please restart PT3 and play a short session at a single 6-max table with everything set up as you think it should be.

Attach the following to your ticket:
/Users/*username*/Documents/PokerTracker/PokerTracker.log and PokerTrackerHUD.log
Hand history file from the session.
A screenshot of the table.

Tutorial: Submitting a Bug Report

[WhiteRider]

Ah - one further thought now that I'm setting up my own test: make sure you choose "UltimateBet" when configuring your preferred seat in PT3 > Auto Import > Cereus Network Configuration > Preferred Seating.