tourn summarys not updating on stars

[xebeche]

hey all, just began using pokertracker the last couple monthes, been playing on fulltilt and its worked flawlessly. been playing on stars the last few days and for some reason it wont load my tourn summarys automatically off of stars and is prompting me to enter the results manually. its keeping track of everything else it seems, all the hand histories are there, just wont keep track of my finish positions and winnings. any ideas on what i need to tweak so this info loads automatically off of stars like it does on full tilt for me? bit of a pain to have to keep manually entering this info.

thanks

[WhiteRider]

Please read the Tournaments FAQ.

[zebtron]

i also having problems with thats. did u get it to work. i read toury facts but i am still having troubles. any more help for easy way to fix?

[WhiteRider]

PokerStars do not write the summary/results information to your computer so you need to request it by email - PT3 can't import information which isn't there.
Which bit didn't work?