HUD/importing hands is not working

[mcfuck]

I've recently changed pokerklient from ipoker (bet365) to FTP and everything has worked just fine, until today..

After I clicked on settings and changed my screenname to the one I am using at FTP everything has fucked up completely.

Now the HUD won't update anything but the number of hands when sitting at a table, and I can't review my hands properly (I can only see the hands which I went to SD with, and the money lost/won is completely incorrect).

Any clue what could be wrong?


Thanks in advance.

[WhiteRider]

Changing your screenname in the settings shouldn't make any difference to the HUD.

If you're not using v3.06.2 please update.
Download page
PT3 Build History / Release Notes

If the Cache Status in the status bar at the bottom of PT3 doesn't say 100% run full Database > Housekeeping with all 6 options ticked to make sure your cache is up to date.

If that and the FAQ: PT3 HUD doesn't help then please report your problem.

[mcfuck]

Forgot to add something. Under the "Import Status" field I get these messages in red:
Full Tilt: Error: Invalid button specified: 0 (Hand #20299882222) (Hand #20299882222)
Full Tilt: Error: Invalid pot size for hand #20299835526 (Hand #20299835526)

In most cases it appears after a coupe of hands have been imported, and then it just keeps going on in the same routine over and over again.

Could that make any difference?

And I do have the latest version, and the cache is at a steady 100%. I havn't looked through the FAQ though, but I will do so if this information doesn't give you any ideas about how to solve the issue.


And a big thanks for the quick reply!

[WhiteRider]

If the hands aren't importing then the HUD won't work.
Please read the FAQ: Importing to PT3 - in particular note that you must have all your poker sites installed in English.
There is a bug in a recent FTP version which generates incorrect hand histories, so if you have anything else set up correctly please check the pot size and payouts in the hand history - if it looks OK please attach it to a Support ticket so that we can check it out.