Screen name

[Novice1446]

I am unable to get my name to appear as one to choose from . It says before you can select your screen name you must first inport a hand history that you were dealt into. Did that. Everyone's name but mine appears on the imported hand history list.
Help.
Cheers Novice1446

[kraada]

There are a few cases where this can happen, and we're currently investigating why. Please create a support ticket so that you can be directed to the technician who currently knows the most about this issue.