PokerTracker

Hi.
Please contact Joel or Derek and get them to e-mail me immediately please.
I had a remote assistance booked for last weekend which did not go ahead. After waiting patiently for an hour or so I gave up.
I was informed the next day that due to techinical difficulties it couldnt happen.
So, it was re-schedualed for today at 10am EST. I had a message to join fastsupport but it was surprise that I was informed
`the support key xx-xx-xx has expired. Pleaae obtain a newe support key from your support representative'.
I have re-scheduled meetings etc to be at home for these sessions and is is thoroughly unprofessional and total waste of time
for everyone involved that they don't occur!
Is it really to much to expect.
I pay 12 months table tracker every year but your competitor is looking more attractive by the second.

Martin Green

Martin,

I kept the remote session open for half an hour beyond your 10AM appointment and you never connected.

I have a bit of time now so I'll send you another shortly and keep it open for a while, please connect as soon as you can so that we can get everything working for you.