Can't get HUD to display. Won't import hands.

[yamuckit]

Hello. I have installed PT3 and set up hands to auto import. I may have done something wrong because no hands are being imported. Although I click auto import and everything seems to be working, no hands get imported while I play at some micro stakes tables. I played about 100 hands and nothing imported. Therefore I can't get the HUD to work at all. So basically I have PT3 installed but it isn't doing anything for me. Any suggestions?

[wildbill7145]

I'm having a sort of similar problem.

Had the hud working no problems. I swear I didn't change anything. All of a sudden, a few nights ago I'm playing a tourney, load PT3, click on auto-import and it says 'loading hand history from' the current tourney ID I'm playing and gets no further.

I also went to "configure HUD" and 'cash default' is selected. I never did that, but when I click on my profile I set up then apply and close or ok... it immediately reverts back to cash default. Same thing happens when I click on tournament default. Not sure if this is the problem.

If anyone can figure this out that would be great. Drives you kind of crazy when you're trying to fix this during a tournament and have to keep going back and forth to actually play your hand!

[kraada]

@yamuckit - Please make certain you have your poker site set to save hand histories. You can find site specific details on how to configure that setting in the configuration guides on our documentation page.

@wildbill - To change your profile at the table click on the PT Icon, then choose "Change Profile" and choose the new profile you want from the list. For more on configuring multiple profiles please see the Tutorial: Managing HUD Profiles.

[wildbill7145]

Thanks Kraada. I'll give that a shot. So, from what I read in the tutorial if I click on "save layout" this will permanently save my profile as 'wildbill-tournament'? I never play cash games and don't want to have to go through this every time I start a new tourney.

The weird thing is that this happened all of a sudden and I hadn't made any changes. Prior to this, all I had to do was load the P* client, load PT3, click on 'begin auto import' and within a few hands the hud would appear. Having done tech support for years, I know that people always say "I didn't do anything to cause this" and almost always did.... but I swear I didn't.

[kraada]

Once you've set the profile you want, to make it the default for that table type click PT Icon --> Change Profile --> Set Active Profile as Default and that will make sure the next time you're at that table type, you'll get that HUD profile.

[wildbill7145]

So... I can't seem to set the profile I want. I am getting no PT icon on my p* tournament screen to click on. Thus I am unable to set the active profile as the default. Every time I check the hud profile, it is always reverting to the 'cash-default' setting.

This is obviously a common problem in the software and should be fixed somehow. There are many threads on this forum about this problem and simply telling people to review the tutorials/FAQ obviously isn't working.

This is not good when I'm playing a tournament to try and fool around trying to configure this thing away from the table. This should be able to be configured prior to entering a tourney.

I click on auto import and it says it's loading the hand history from the correct tourney, but never seems able to continue from there.

Sorry, I'm a little frustrated about this as it was working fine last week and now it doesn't even seem to have any connection to my P* client whatsoever.

[WhiteRider]

Cash profiles will not be used on tournament tables, and vice versa.
When you open the Hud Configuration window via the menu in the main PT3 application it always starts with the default cash Hud selected, but that doesn't mean that is the one that will be used at all of your tables.
If you open the Hud Configuration window via the PT-icon > Configure Stats at a table then it will select the profile that is in use at that table.

At a table, clicking PT-icon > Save Layout will save the profile which is currently in use at that table.

Your original report:

Had the hud working no problems. I swear I didn't change anything. All of a sudden, a few nights ago I'm playing a tourney, load PT3, click on auto-import and it says 'loading hand history from' the current tourney ID I'm playing and gets no further.

..suggests that the Hud isn't working at all, in which case the profile is irrelevant (unless you accidentally removed all the groups from it, or change them all to 'pop-up use only').
If that is the case, please check the FAQ: PT3 HUD.

Otherwise, please explain exactly what your problem is?

[wildbill7145]

So, haven't loaded poker* client, or PT3 since last posted.

Started a tourney tonight. Now it works. Not a problem.

I have no clue what the issue was.

[kraada]

I'm glad to hear it's working for you now - if you have more problems please let us know.

[wildbill7145]

So, I thought I had this thing figured out on Wednesday but no.

For some reason that night, without changing anything when I played one of the Play with the Pros games on Pokerstars... The hud came up automatically, PT3 icon appeared on screen no problem. I didn't change a thing. Tonight, I played in a home game on P* with a handful of people (more than one table).. and no hud, no icon to click on to save layout, said it was loading hand history for the tourney but didn't appear to have even loaded one hand history successfully.

I have gone through the FAQ and tutorials. I have no idea what I'm doing wrong.