User License Retrieval

[Chimes2]

Hi
I had to do a reinstall after hard drive crash.
Unfotunately the system was not backed up!
How do i get my license ID, to enable me to continue using PT3?

Thanks.

[kraada]

You don't need to do anything special - your same code will still work. If it's attached to your PT.com account you can find your code on your My Codes page.

If not, PM me the email address you paid through and I'll gladly resend you your code if you need.

[Chimes2]

Kraada,
Still not received code, all spam filters are off. Receiving other mail ok.
Could you send again, please.
Would like to get it up and running For December.

Thanks

[WhiteRider]

Are you not able to see your code in My Account > Registration Codes in the Side Navigation bar?

I don't think Kraada is around today as it's Thanksgiving, but if the email address you used to register is no longer valid then please open a Support ticket and tell us the old and new email addresses and we'll update them in our system.

[Chimes2]

No mate it is the same addy i registered with, it is just that i had forgot my login details here so it doesn't show code details in my account.Kraada sent the code but i not received it.
I 'll put a support ticket in to explain.
Ty

[WhiteRider]

I see a code linked to your username "Chimes2", so you should be able to see it since you're logged in to post in the forums.
I can resend the code if the email address linked to this account is still good? (it's an "orangehome" email address)

[Chimes2]

Aye thats the one.
Thanks

[WhiteRider]

OK, sent - I would suggest still opening that ticket so that we can get your email addresses sorted out properly.

[Chimes2]

I'v put a ticket in WR,thanks.
Orangemail is down as i speak (yet again) so i couldn't tell you whether i have received your mail yet, but thanks anyway.