Full Tilt upgrade - PAH stopped recognising tables

[Wyse]

And for the record I am one customer you wont be losing, people are freaking out over a week for an update. relax guys, at least a lot of the the other regs are in the same boat.

Seriously guys- Relax. Appreciate people who are on call 24/7 (pretty much) and take a vacation or something- It'll do wonders for your game. Playing without a hud will also be good for you robots ;)

Good job team & keep it up.

[Patrick2408]

dont know if anybody has the same problem, but my main problem is that the tilt update makes my pah not working on the other sites (stars, party). if tilt is not open, everything works fine as before.

[Alphaunit1]

dont know if anybody has the same problem, but my main problem is that the tilt update makes my pah not working on the other sites (stars, party). if tilt is not open, everything works fine as before.

PAH is "locking in" on the Unicode formatted files in the Full Tilt Hand History folder, and it seems to cause it to go into a loop. (This is what I figured out from reading the logs a day or two after the first FTP patch came out.) I'd recommend just configuring PAH to not look at the HandHistory folder for now, since the files in there are useless to the current release version of the program.

[captain_swing]

Thanks for this suggestion. I was having the same trouble and had been waiting a couple of days to hear from support on it.

To weigh in on the larger discussion, I do not think support has handled the situation well. Wanting to know their timeline was reasonable and they have just blown that question off when an estimate would have let people decide in advance if they wanted to look for an alternative program, be it PT3 or HEM. I actually prefer the HUD for PT2 to the one for PT3 which is why I haven't switched already, though I had been planning to do so in the next six months.

I guess my expectation was higher mostly because the customer service has been really outstanding in the past. Anyway I always appreciated that very much and expressed my appreciation.

Hope they get the HUD updated soon.

[TheGameKat]

dont know if anybody has the same problem, but my main problem is that the tilt update makes my pah not working on the other sites (stars, party). if tilt is not open, everything works fine as before.

Yeah it def gets unhappy if you're multi-siting.

While I understand that asking when a s/w fix will be made can be like asking how long a piece of string is, and additionally feel that the rapidity with which things have been patched in the past may have made us all a little spoiled, this whole episode has been and continues to be disappointing.

[Alphaunit1]

I suspect this may be related to work Josh is doing on PT3 - see http://www.pokertracker.com/forums/view ... 3&start=10 .

I will concur with the last few posters here: I do feel a small bit of disappointment about the lack of communication. I certainly never expected a patch instantly, as I think that was unrealistic with other issues occuring with PT3, and the fact that this FT change was more than just a HH format change. (I am thrilled that ptrack_pat got an update out as fast as he was able, even if it wasn't 100% perfect. Not bad for a product that is not being actively maintained anymore.) However, it is now a week past the point that Full Tilt "broke" PAH (Unicode-formatted text files... seriously?), but I really feel like we have no clue what is going on here. It is possible that the development work that Josh is doing on PT3 is inter-related to this, and that's great, but a quick note to that effect would put many people's minds at ease here. (Well, except for the uber-impatient, but they just have to suck up and deal.)

Honestly, if I was told "we're working on reading the files, working on memory grabbing names so we can get HUD stats up when you aren't at the table, etc.... this will most likely be a couple of weeks of development work", it would give everybody a feeling that it is (a) being worked on, even if it isn't the first priority, and (b) give everybody a timeline so they can safely say "alright, I'll come back and check in a couple of weeks, instead of obsessively checking this thread a few times a day". :D

And frankly, I think the development team should be willing to say "listen, after xx-xx-xxxx date, we are no longer going to do updates on PAH for sites that are supported by PT3. This is your official warning. Have you thought about upgrading?" Would make the work they do have to put into maintaining these apps easier if they know there is an end-game in sight for them.

[HangukMiguk]

Would you seriously think it would be reasonable, considering they have no timeline to implement PTO into PT3 yet, so therefore PTO users need PAHUD for HUD capabilities?

So you'd shut out Omaha users and tell them to upgrade to a product that they can't even use because it's hold'em only?

Really?

[ouwep]

Moderator any news from the development team?
Can you give an estimation when the patch is ready: a few days, a (few) week(s) or a month?

Thank you!

[kraada]

I do not have a specific timeline at this point (as much as I wish I did), or I would give it to you.

[Alphaunit1]

Would you seriously think it would be reasonable, considering they have no timeline to implement PTO into PT3 yet, so therefore PTO users need PAHUD for HUD capabilities?

So you'd shut out Omaha users and tell them to upgrade to a product that they can't even use because it's hold'em only?

Really?

Yes, because I'm completely unreasonable like that. Who cares about PTO users?

(Or... it could be that although I knew PTO uses PAH, I forgot about that particular fact while writing up my post earlier? Nah, couldn't be that, could it? :) )