need registration code for new computer

[aargh57]

Hi,

I need to get a registration code sent for my laptop. I requested one via the support link a few days ago but didn't get any reply.

Thanks

[WhiteRider]

You can use the same code on two computers - access it via this link: My Account > Registration Codes.

[aargh57]

Sorry, I didn't mention that I have the PT2 version not PT3 so the code doesn't come up on that page.

[WhiteRider]

Ah - this is the PT3 section of the forum.
What is your ticket number - I'll make sure it's in the correct place. You should normally get a pretty quick response, though, so you might want to check "My Tickets" first to see if you missed a reply.

[aargh57]

Something must not be working right (or perhaps it's operator error). I didn't have anything in "my tickets" not even a ticket number. I re-requested the code again and checked the my tickets again and still nothing.

[WhiteRider]

To get a new code for PT2 you need to create a Support ticket and give your Product ID from the splash screen or Help > About.
I'll move this to the PT2 forum and if you still have trouble Pat will be able to help you.