what´s wrong with PT4 import ?

[Toby0909]

Hey guys,

PT4 was really slow in the last months, importing hands from GG tournaments.

Now there was a new update this week - and now it´s an absolute overkill...looks like.

Yesterday he needed over 25 minutes to import 2.198 hands.
Today he needed 8:39 minutes to import 449 hands.

Something really is broken in PT4 with this update ?!

What should I do ? Didn´t we had 300/400 hands per seconds earlier ?

[Flag_Hippo]

That's not something I can reproduce and I've not seen a significant change in import speeds. If you don't have a large database then go to 'Database -> Database Management'. Click the 'Housekeeping' button and run the following in this order:

1. Tune PostgreSQL (this only needs to be completed once ever. If this step fails, you can safely skip to step #2)
2. Reindex
3. Cluster
4. Vacuum/Analyze

After the housekeeping is complete rebuild the database cache via 'Rebuild Cache -> Full Cache Rebuild'.

If that doesn't resolve the problem please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a Support Ticket along with your sample of hand histories and tournament summaries from GGPoker.

[Toby0909]

Thank you, that worked !

Back to 240 hands per second !

[Flag_Hippo]

Great. Thanks for letting me know.