nueva actualizacion poker star .es

[mue_16v]

no sale el hud en las mesas zoom , lo demas va bien.
hay que esperar una acctualizacion de pt4???

[Flag_Hippo]

Please make sure your PokerStars client is running in English ('Settings > Global > Language > English' in the PokerStars client). If the HUD still doesn't appear on Zoom tables, please uninstall PokerStars, then download and install it again. When this happens, the PokerStars installation is most likely corrupted, which we can't fix from PokerTracker 4, and a reinstall should resolve it.

If that doesn't help, please send us a support bundle:

1. Turn on 'Enable Logging' in PokerTracker 4 via 'Configure > Options' if it isn't already enabled, then restart PokerTracker 4.
2. Click 'Play Poker > Get Hands While Playing', then launch PokerStars and play some hands on a Zoom table.
3. Without restarting PokerTracker 4, click 'File > Create Support Bundle' and save the file.
4. Attach the support bundle to a Support Ticket. See Attaching Files to a Support Ticket for help.

[ANTIMOMATEO]

PokerstarES ha cambiado su app de juego tras una gran actualización que duró casi 24 horas con la plataforma en mantenimiento y por supuesto con ausencia de juego. Ahora, se llama PokerstarSpain y esa transición a la nueva plataforma está ocasionando numerosos fallos que los usuarios ya estamos reportando continuamente, entre ellos, que no se carga el HUD en mesas zoom, al menos con MacOS, que tras hacer numerosas pruebas es imposible hacer que aparezca, aunque la importación de manos si que se realiza correctamente, por lo que entiendo que debe ser un problema menor, pero del que necesitamos ayuda por favor para poder solucionarlo.

[Flag_Hippo]

The 'Unable to Launch Zoom HUD' message on macOS usually means PokerTracker 4 doesn't have the permissions it needs, which can happen after a poker client update like the move to PokerStars Spain. Please check the following:

1. Make sure your PokerStars client is running in English ('Settings > Global > Language > English' in the PokerStars client).
2. Open 'System Settings > Privacy & Security' and make sure PokerTracker 4 is enabled under 'App Management', 'Screen Recording' and 'Accessibility'. 'App Management' is needed for the Zoom HUD.
3. If it still doesn't work, reset the permissions by removing PokerTracker 4 from each section with the minus button, then run PokerTracker 4 again and re-enable them. Our macOS Privacy & Security Requirements guide has the full steps.
4. If the message still appears, close PokerStars, then uninstall and reinstall it.

If none of that helps, please send us a support bundle:

1. Turn on 'Enable Logging' in PokerTracker 4 via 'Configure > Options' if it isn't already enabled, then restart PokerTracker 4.
2. Click 'Play Poker > Get Hands While Playing', then launch PokerStars and open a Zoom table.
3. Without restarting PokerTracker 4, click 'File > Create Support Bundle' and save the file.
4. Attach the support bundle to a Support Ticket.

[ANTIMOMATEO]

Hola Flag_Hippo, aquí está mi paquete de soporte. Ya he verificado que el cliente está en inglés, revisado todos los permisos de macOS Ventura y movido el historial a una carpeta visible en Documentos para evitar conflictos. Las mesas normales funcionan perfectamente, pero el HUD de Zoom sigue sin arrancar. ¡Gracias!"

[Flag_Hippo]

aquí está mi paquete de soporte

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