zoom hud refresh problem

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zoom hud refresh problem

Postby harmonicanarchy » Sat Mar 31, 2012 8:57 am

Having some issues here with my hud in zoom.

Approximately every 5-8 hands I play, the hud doesn't update to the players at the new table; it keeps the hud from the previous hand displayed for that hand.
When I move onto the following hand, the hud correctly refreshes to the new table. It seems very random, as when the hud correctly refreshes it's very quick & smooth, but then every whatever seventh hand or so it just stalls.

Very frustrating. Especially since I don't use the player name field on my hud.

This didn't seem to happen with v4.01.11 or 4.01.12 fwiw.
I doubt it's a hardware issue. Everything running quickly there.
I'm not using any custom stats on the hud.
Running postgresql v9.0.4 & have tried rebuilding my database, but no effect.
Not sure how to fix this...
harmonicanarchy
 
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Re: zoom hud refresh problem

Postby WhiteRider » Sat Mar 31, 2012 11:26 am

Next time you see this please attach the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to a Support Ticket along with the hand history file for the session.
If you can take a screenshot of the hand in question that would be great (although not having screennames in the HUD makes it trickier), or at least note the hand number so that we can find it in the logs.
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