Merge Tournaments, failure to recognize

[mdwyckoff]

It seems that PT4 still does not recognize Merge Tournaments, and in some cases mis-recognizes tournaments. It's very frustrating to have to manually enter the buy-in, fee and prize. In addition, after entering this info, I notice that sometimes the new info gets overwritten the next time "get hands while playing" is clicked (however, the over-writing problem stops, I think, if the hands are at least a day old). Any help would be appreciated.

[kraada]

We do our best to detect what information we can from the tournaments. Regardless, though, what you enter should not be overwritten the next time you get hands while playing. Could you please send us a tournament or two via the support system so that we can look into what is causing this behavior? We'd very much like to get it fixed.