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Pokerstars Grand tour issues

PostPosted: Tue Jun 02, 2020 1:53 am
by SwedeRaz
Hi Team,

First of all thanks for a great product.

I would like to ask that you please include functionalities to include Grand Tour tournaments from Pokerstars to the stats as currently I have to manually include them into my pokertracker as they are not recongized by the software.

As this format gets more and more popular I dont think im the only one who will struggle with this,

Please help,

Thank you,

Best regards,

Rasmus

Re: Pokerstars Grand tour issues

PostPosted: Thu Jun 04, 2020 1:08 pm
by Flag_Hippo
Please send us your examples in a Support Ticket. By default PokerTracker 4 moves your files to your 'Processed' folder which you can access via the 'File -> Open User Data Folder' option on a Windows machine:

Guide: Processed Files

Re: Pokerstars Grand tour issues

PostPosted: Sun Jun 14, 2020 6:44 am
by Collins
Same issues, pokertracker doesn’t support $ wins etc

Re: Pokerstars Grand tour issues

PostPosted: Thu Jul 16, 2020 7:58 am
by germanhs
I really want to push this topic!
Also sent a bug report. I will ad tourney detail files as well later.

Please fix it. The bug fix should be simple!

I am a developer myself could even contribute if needed.

But please invest some time here.. I have over 500 tourneys with "$0" buyin and $0 winnings.. really destroys my stats.

Re: Pokerstars Grand tour issues

PostPosted: Fri Jul 17, 2020 3:27 am
by WhiteRider
In the examples we've seen so far there are no buy-in or prize information in the hand histories or tournament summaries. If you have examples with valid data please attach them to a Support Ticket.

Re: Pokerstars Grand tour issues

PostPosted: Sun Aug 02, 2020 9:52 am
by AndreaBsAs
Same problem here... Please fix it...