NoteTracker dont save notes

[jojoiso]

NoteTracker dont save notes sometimes when i made it from replayer

[kraada]

NoteTracker makes automatic notes -- you mean your manual notes aren't always saved?

[jojoiso]

correct

[WhiteRider]

Are you sure you're clicking Save every time and not just closing the window?
Does this happen in any particular circumstance? i.e. Can you reproduce it reliably? If so, how?

[jojoiso]

Are you sure you're clicking Save every time and not just closing the window?
Does this happen in any particular circumstance? i.e. Can you reproduce it reliably? If so, how?

Yes, i'm pretty sure. Coz it happens sometimes. It only happens with me in replayer, but this was when i make few notes for a long time, 10-20 minutes it was open and i'm writing to it. When i make short note it always ok. Sry for my english.

[kraada]

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder. Once we have your log we will be in a much better position to figure out what are the next steps to take. If you could also include the text of your note in your ticket that would be helpful too.

[jojoiso]

i dont understand how to restart pt4 or just close and open again i have to do?

[jojoiso]

when i try to reproduce i found exact problem how it dont work every time
it happens when i open few hands in replayer, i open notes and write to it and then if the note is opened and i didnt save and i press next hand in replayer and after that i press save it dont tell me that is the problem but dont save it every time. I made log and can send

[WhiteRider]

That's really useful - thanks. I have reproduced this (it happens when the table size changes between replayed hands) and have reported it to the development team to be fixed. Please open a Support Ticket so that we can send you a notification when the fix is released.

[StaMiAndr]

Same problem on mac