PokerTracker

Just opened a support ticket before I saw this, but yes, not getting anything when I try using Hand Grabber.

A technician will follow up with you via your ticket however when playing please make sure to start PokerTracker 4 and click 'Play Poker -> Get Hands While Playing' before you start the Ignition client. If things have not been started in that order close PokerTracker 4 and your Ignition client and start again. If you play on multiple tables take a seat at one table, allow the HUD to appear before you open a second table and wait for the HUD to appear there before opening a third e.t.c. Also please note if you are playing on Ignition via a web browser then that is not supported.

SOLVED

The issue was the ordering. Previously I just had to make sure PT4 was open first before loading Ignition. Now I had to do exactly this (thanks to support for the info):

he order to use is open PokerTracker4 first, then the Ignition/Bovada/Bodog lobby window, start PokerTracker4 auto import ("Play Poker -> Get Hands While Playing") and only then open the site's poker table.

Thanks for the update and I'm pleased to hear it.

Bad Astronaut, have you been having any issues logging into Ignition desktop client?