Bodog changed to Ozoon - HUD not working

[sippincriss]

Hi there, this morning Bodog became Ozoon and now the HUD doesn't appear to work. I assume it may take some hours to sort this out? Is there possibly any obvious quick fix I could be missing?

[Marffi]

Hello, Bodog changed to Ozoon yesterday and my HUD and HHs are not working. Is there quick solution how to fix that pls?

[Flag_Hippo]

Ignition Hand Grabber v2.1.2 is now available which adds support for the Ozoon client.

[bettinhozago]

upgraded to 2.1.2 version and still cant import hands. ignition latam software

[LogicaL]

upgraded to 2.1.2 version and still cant import hands. ignition latam software

X2, i cannot track any hand after the transition

[bruceadms]

here the same
LATAM software doesnt works hud and pt4
bodog -> ignition

[Flag_Hippo]

Ignition Hand Grabber v2.1.3 is now available which adds support for the Ignition (Latam) client.

[sippincriss]

Ignition Hand Grabber v2.1.3 is now available which adds support for the Ignition (Latam) client.

Confirmed I have v2.1.3 and it is not working.

Is there additional configuration required to get Ozoon to work properly?

[Flag_Hippo]

Confirmed I have v2.1.3 and it is not working.

Is there additional configuration required to get Ozoon to work properly?

Close both PokerTracker 4 and Ozoon. Restart PokerTracker 4 and click 'Play Poker -> Get Hands While Playing' before you start the Ozoon client again. If things are still not working then please go to 'PokerTracker -> Apps -> Ignition Hand Grabber -> Status'. In the Status window, click the 'Gear' icon and select 'Create Support Bundle'. Save this file to your computer and then attach it to a support ticket here.